Fixes or workarounds for recent issues in Outlook for. Fixed in the latest version of Outlook 2016 for Mac. Or you’re unable to download the attachments. Since 1 month time, i'm using outlook 2016 on my mac with my office 365 exchange account. I have more or less 3 gb mailbox. When i added my account to outlook 2016 it starts to give fault about downloading the attachments. Hi, I'm having a rather odd problem with my Outlook for Mac 2016 on O365 E3. I cant open attachments in random emails in my Inbox. I can see the email has an. We are using office 365 subscription for my company and are having few users who uses the O365 client version office 2016 and outlook on their mac. Randomly we are facing issue with outlook email client is unable to download attachments in the emails and throws error -17890. What happens after this is user is unable to open, forward, reply, reply to all for that email. We have checked and updated the outlook version to the latest 15.30 (170107) OS X 10.12. We have created a new profile for the user but still the issue persists. We also have observed the issue happening within the office premise and in open network at home. Team - this is happening with the C-level management of the company and is frustrating to them. This is not happening on the OWA and on hand held devices so clearly looks like the issue with the structure of Mac office 2016 mail client. Please suggest the resolution as contacting the MS support we only getting one answer that this is known issue with global users for mac office 2016 and only work around to them is to open any such incident emails on online version of outlook. Thanks, Amit Parmar. Hi Amit, Does the issue happen to all Mac users with the same Outlook version? Please do the following settings to narrow down the issue: • From Finder, open the Applications folder. • Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents. • Open Contents > SharedSupport, and then double-click Outlook Profile Manager. • Click the Create a new profile button, and then type a name for the new profile. • Click the profile that you want, click Set the default profile, and then click Set as Default. Restart Outlook for this change to take effect. • If the issue persists, please use a different user account to test Outlook: • If all fail to work, try to troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall: Regards, Winnie Liang Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact. One of the frequently asked query by most of the Mac Outlook users is that Mac Outlook attachments not downloading. Now all of them wants to know the exact reason behind it and how it can be resolved in the simplest way. Microsoft Outlook is the widely used email service on both Mac and Windows platform in the normal. So, if there is an issue in the normal functioning of Outlook, it will break the continuity of work. Read to know how to fix Outlook 2016 for mac not downloading attachments The primary work of these email clients is to send and receive emails. So, if a user is unable to download the attachment, then it is a serious problem and cannot be ignored. Considering this requirement of the users, this blog will let users know how to fix Mac Outlook attachments not downloading issue. But before directly jumping to the solution, it is important to understand the reason behind Outlook 2016 for mac not downloading attachments error. “Within two days, I need to travel for work but facing an issue in Outlook 2016 for Mac linked with Exchange account to my official email id and O365. In it, some of the random emails do not display attachments.
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